Support

FAQs

Do I need a smartphone to use Activ5?

Yes, a smartphone is required to use the Activ5 device. The Activ5 mobile app is compatible with most Android & iOS Devices.

Is the Activ5 app free?

Yes, the Activ5 app is free and can be downloaded from the Apple & Google app stores.

Is Activ5 suitable for people with physical disabilities?

The Activ5 is a great way for those with physical disabilities to build strength, increase metabolism & tone your body. However, we always recommend you consult a physician to see if isometric exercise is recommended for you.

Is Activ5 suitable for senior citizens?

Yes, the Activ5 adapts itself to everyone's strength, so it can be a great workout for senior citizens. However, we always recommend you consult a physician to see if isometric exercise is recommended for you.

Can I log into my account on different platforms? (Android and iOS)

Yes, you can use your login credentials to access our apps on different platforms. Activ5 is compatible with most iOS and Android devices. Your user account is shared between all devices you use.

How do I return my Activ5?

To return your Activ5, please notify the Activbody team at support@activbody.com to receive a return shipping label. We only accept returns that were purchased directly from our website and returns must be sent back to us within 30 days of purchase.

Can I use my Activ5 if I have high blood pressure?

The Activ5 is not recommended for users with high blood pressure. We recommend consulting a medical professional to see if the Activ5 is suitable for you.

What countries do you ship to?

Activbody ships to the United States when ordered directly through our website. However, we have 3rd party distributors in a variety of countries across the globe. To see if we ship to your country, please email support@activbody.com.

How do I charge my Activ5?

The Activ5 is battery operated and comes with a AAA battery installed. No need for charging. The battery can be replaced following the steps in the Product Manual which you can find at https://activ5.com/pages/manuals

Can an Activ5 be used by more than one person?

Yes, each Activ5 device can be used by multiple users. Each user must download the app on their individual devices and create their own unique accounts.

How do I disconnect my Activ5 from my phone or tablet?

Simply turn off the Activ5 by holding down the on/off button for two seconds.

How do I connect my Activ5 to my Apple watch? (iOS only)

You can connect the Activ5 app to Apple Health by clicking "Profile" on the bottom right hand side of the screen of the Activ5 Training app. Then, click "Connect to Apple Health". Next, click "Turn All Categories On" and then click "Allow" in the top right hand corner.

Can I use Activ5 with my AppleTV?

The Activ5 does not currently have an Apple TV app. However, you can AirPlay any of our apps onto an Apple TV by connecting to your Apple TV in your phone's settings and then powering up our app.

Is my Activ5 waterproof?

The Activ5 can be used in humid and sweaty environments but it is not designed to be used underwater, so it can not be submerged in water.

Does my Activ5 come with a warranty?

Yes, the Activ5 comes with a one year limited warranty. For more information, please visit https://activ5.com/pages/warranty

How do I favorite an exercise?

To make an exercise or workout a favorite, simply tap on the heart next to the title so that it turns orange

  • For EXERCISES, the heart is to the right of the exercise description
  • For WORKOUTS, the heart is below the workout title

Why does my Activ5 need to know my location? (Android only)

A location permission is required because Bluetooth scans are used to gather information about the location of a user in order to pair the device. However, this location info is used only for device scanning and Activbody does not actually collect any location information.

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