Shipping policy

Acceptance and Fulfillment

All orders are subject to acceptance by Activbody. After you place an order, you will receive an email from Activbody confirming that Activbody has received it. Acceptance of your order will occur upon your receipt of another email from Activbody containing a shipping confirmation, tracking number and carrier information. If an order is on back order, we will send you an email indicating that this is the case, followed by another email when the items in question are back in stock, containing a shipping confirmation, tracking number and carrier information. Activbody, in its sole discretion, reserves the right not to accept your order for any reason or no reason. Activbody reserves the right to restrict multiple quantities of a Product being shipped to any one customer or postal address.

Resale

Purchases made through the Activ5 Store are intended for end users only, and are not authorized for resale.

Shipping and Delivery

Activbody will pack the Products in accordance with its standard practices. You can choose the method of shipment and timing of delivery for Products ordered, and will be charged shipping and handling charges accordingly. Title to the Products (except to the extent that the Products consist of Product Software) and risk of loss will pass to you upon Activbody’s delivery of the Products to the shipping carrier. You acknowledge that all scheduled shipment dates are estimates only. Activbody will make reasonable efforts to meet the scheduled shipment dates, but in no event will Activbody be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery.

Additional Terms – Preorders

Low Price Guarantee. If you pre-order any product, and if the price drops before the release date, you will be charged the lower price.

Payment Processing. Your credit card will be charged only when your order is processed. In some cases, we will process your order and authorize your credit card up to 10 days before the release of the Product. This allows us to get the product to you faster.

Availability. The manufacturer may limit the amount of Product initially available. If this happens, we will process the online orders in the order in which they were received.

Delivery. Orders containing both pre-orders and in-stock merchandise will be broken into separate shipping groups. Each group will be shipped as soon as the merchandise becomes available. Handling charges will apply to each shipping group independently.

In an effort to ship pre-orders as quickly as possible, sometimes we use external resources to “drop ship” merchandise to you directly from the source. This eliminates the time it takes to ship product to our warehouse before shipping it to you. Due to the tight time constraints, some orders will not make it into our drop ship process. Those orders are shipped directly from us, usually on the following business day.

Some of the order types that will typically miss our drop ship process are:

Pre-orders placed too close to the release date (cut-off dates are normally three or four days in advance of the ship date).
PO. Box, APO/FPO, and Value shipping.
Pre-orders that fail our credit authorization process.
Pre-order Release Dates. We always strive to post the best release date information available at the time of our posting of Products.